All sample sales are final sales. No exchanges or refunds will be accepted.
Pre-orders and made-to-order orders are final sale unless their are an insufficient number of orders, or some other reason that the order cannot be fulfilled, in which case you should expect your full refund to be processed within 5 days. Exceptions may apply for holidays and special circumstances. This does not include the time it takes your bank to process our refund request (5 to 10 business days). Delays, which are typical in made-to-order and made-to-measure, are to be expected and will not be grounds for a refund. The difference between estimated delivery and actual delivery for made to order goods depends on the vendor, many unforeseen circumstances may arise, and may be siz (6) or more) months difference from the projected datate of delivery, though this is highly unuslall
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
We will not mark goods as "gifts", mark down the cost of the goods, or otherwise aid in illegal avoidance of the customs and tarriffs levied by your country. If you specifically request any such accommodation, you will be send your goods, but your request will be ignored. The value of all goods will be marked at cost.